Refund policy

1. Return Window

Customers must initiate a return within 24 hours of receiving the product. Please provide opening videos and clear pictures specifying the issue with the product.

2. Eligible Products

Please note that products sold at discounted or offer prices are not eligible for return or refund.

3. Condition for Returns

To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as when you received it.

4. Process for Returns

To initiate a return, you can either:

• Contact us via phone or email for assistance.

• Email us directly at hello@spicesdale.com to begin the return process.

5. Return Shipping Costs

For products purchased at offer prices, the customer is responsible for return shipping costs. For regular-priced products, Spices dale may cover the shipping costs based on the circumstances.

6. Refund Timeline

Once we receive and inspect the returned product, refunds will be processed within 2 weeks. We will notify you via email once your refund has been issued.

7. Refund Methods

Refunds will be issued back to the original payment method used at the time of purchase. No store credits or alternate methods will be provided.